Cancellation policy
Purchase Options Cancellation Policy
Last updated: 3 September 2026
Subscriptions
When you purchase a product from Heapwell Superfoods using a subscription option, you authorise us to charge your selected payment method automatically at the price and frequency shown when you place your order.
Your subscription will continue to renew at the selected frequency until it is cancelled.
Cancelling a Subscription
You may cancel your subscription at any time. To prevent the next recurring order from being processed, please cancel before that order is processed.
You can manage or cancel your subscription through the subscription management portal available through your Heapwell Superfoods customer account or through the subscription management link provided in your subscription emails.
You may also contact us at info@heapwell.co.uk if you require assistance cancelling your subscription.
Once a subscription has been cancelled, you will not be charged for future subscription orders.
If a recurring order has already been processed before we receive or complete your cancellation request, that order may still be fulfilled and charged. Any return or refund relating to an order that has already been processed will be handled in accordance with our Return and Refund Policy.
Pausing, Skipping or Changing a Subscription
Where these options are available through your subscription management portal, you may be able to:
- pause or resume your subscription;
- skip an upcoming delivery;
- change your delivery frequency;
- change the quantity or products included in your subscription; or
- update your delivery or payment information.
The options available may vary depending on your subscription plan.
Any changes should be made before the next recurring order is processed in order to apply to that order.
Subscription Prices
The price, frequency and any subscription discount applicable to your order will be displayed before you complete your purchase.
If the price of a subscription changes, we will provide any notice required by applicable law before the new price takes effect.
Failed Payments
If a recurring payment cannot be processed, we or our payment provider may attempt to collect the payment again.
Your subscription order may be delayed or suspended until payment is successfully completed.
Cancelling Does Not Cancel Orders Already Processed
Cancelling your subscription prevents future recurring orders. It does not automatically cancel an order that has already been processed or dispatched.
If you need assistance with an order that has already been processed, please contact us at info@heapwell.co.uk as soon as possible.
Your Consumer Rights
Nothing in this policy affects any statutory consumer rights you may have under applicable law.
Contact Us
For assistance with your subscription, please contact:
Heapwell Superfoods LTD
Email: info@heapwell.co.uk
33 James Bedford Close
Pinner
HA5 3TD
United Kingdom